Privacy and analytics

What we count, and how

To learn which pieces people find useful, the zine counts what happens on its pages: which pages are opened, how far down a piece people read and for how long, which videos and episodes are played, which links are followed, searches, shares and clicks on the support buttons.

• No cookies, and nothing is stored on your device for analytics.
• No IP addresses are stored. To count unique visitors, the server makes a one-way code from your connection and browser together with a secret that changes every day and is then thrown away. The code cannot be turned back into who you are, and the same visitor gets a different code the next day.
• We keep the country (from your connection), the kind of device (phone, tablet or computer), the website that sent you, and the screen size band. We never sell this or share it with advertisers.
• Your reading options (look, font, text size) are kept only in your own browser so the site remembers them.

If your browser sends "Do Not Track" or "Global Privacy Control", the zine does not count your visit at all.

Your reader's card and shelves

If you make a reader's card, you sign in with a code sent to your email. We do not store your email itself, only a one-way code made from it, so we can recognise you next time. What you put on your card (name, address, pronouns, a few words, your sigil) and your public shelves can be seen by anyone. Private shelves are seen only by you. You can change or delete your card and shelves at any time on My library, and deleting your account removes them for good. Editors can hide a card or shelf that breaks the Library's rules.

Live chat

The live chat and readers' cards are for people aged 13 and over. If you join a live chat, we keep the name you choose and your messages so others can read them. Your browser keeps a random code so the chat knows your messages are yours; we keep only a scrambled form of it, to stop spam and to let editors mute someone who breaks the code of conduct. Messages are deleted after 30 days, and editors can remove any message sooner. Phoenix, the assistant, can read the messages in a room when it is asked a question or invited to join, and replies using AI from Anthropic. Please don't share personal details in the chat.

Phoenix, the assistant

Phoenix, NeuroHub's AI assistant, can answer questions and help you find pieces. It runs in a frame from phoenix.neurohubcommunity.org, so the zine never sees what you type to it, and the search box is answered by Phoenix when it is switched on. Phoenix uses AI from Anthropic to reply. You can tuck Phoenix away or hide it completely; the zine's own search keeps working. See Phoenix's privacy page.

Letters from the Library (the mailing list)

If you sign up for letters, your email (and your mobile number, if you add one) goes straight from your browser to Brevo, the service NeuroHub Community uses to send its newsletters. The zine itself never stores it. You can unsubscribe at any time with the link in every email.

Videos, podcasts and other sites

Videos are not loaded until you press play. When you do, YouTube (Google) loads the video using its privacy-enhanced mode. Podcast audio streams from the podcast's host. Links to other sites take you to those sites, which have their own privacy policies.

If you send us your work

We keep what you send, your name and your email so editors can read it and reply. Only editors can see your email, and it is deleted 6 months after we decide. Published pieces stay online, and followed feeds stay followed, until you ask us to stop.

Support buttons

Gifts are handled by Stripe or Ko-fi on their own secure pages. We see the amount and the email you give them, never your card details.

Who we are

NeuroHub Community Ltd is the controller of this information. To ask about your data, or to have it removed, message us on WhatsApp using the button on this page, or email the address on neurohubcommunity.org.